Amazon Connect Contact Lens now provides AI-powered contact summarization in 2 additional regions
Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries in two additional regions, Europe (Frankfurt) and Asia Pacific (Seoul). With this launch, you can summarize long customer conversations into succinct, coherent, and context rich contact summaries (e.g., “The customer didn’t receive a reimbursement for a last minute flight cancellation and the agent didn’t offer a partial reimbursement as per the SOP”). This allows agents to focus on customer interactions by eliminating the need for to take after-call notes manually. Additionally, supervisors get faster insights when reviewing contacts, saving time on quality and compliance reviews, and more quickly identifying opportunities to improve agent performance.
This feature is supported in English language and is available in two additional AWS regions including Europe (Frankfurt) and Asia Pacific (Seoul). To learn more, please visit our documentation and our webpage. This feature is included within Contact Lens conversational analytics price at no additional cost. For information about Contact Lens pricing, please visit our pricing page.