AWS Support launches support for managing cases in Slack
Starting today, your team can use the AWS Support App to collaborate with support agents on cases through Slack. You can use the AWS Support App to create, update, search for, and resolve support cases in Slack channels, and start a live chat session with support agents and members from your team.
Starting today, your team can use the AWS Support App to collaborate with support agents on cases through Slack. You can use the AWS Support App to create, update, search for, and resolve support cases in Slack channels, and start a live chat session with support agents and members from your team.
Using the AWS Support App will save you time by allowing you to manage support engagements in a transparent interface that facilitates collaboration. Multiple members from your team can now work alongside support agents simultaneously to identify root causes and resolve cases without the need to move between your Slack workspace and the AWS Support Center console. Moreover, channel members can easily search for cases to find previous solutions; and instantly share those details with all team members without having to switch applications.
The AWS Support App is available to all AWS customers with a Business, Enterprise On-ramp, or Enterprise Support plan at no additional cost in the Standard AWS partition.
To learn more, see AWS Support App in the AWS Support Developer Guide.