Introducing AWS Systems Manager OpsCenter to enable faster issue resolution

AWS Systems Manager, the operational hub for AWS and hybrid cloud deployments, announces the launch of OpsCenter to help you view, investigate, and resolve operational issues related to your environment from a central location. OpsCenter presents operational issues in a standardized view, along with contextually relevant data to help you with the diagnosis and remediation of them. You can associate AWS Systems Manager Automation documents for easier remediation and also specify deduplication logic to filter repetitive operational issues.

OpsCenter complements existing case management systems by enabling integrations via Amazon Simple Notification Service (SNS) and public AWS SDKs. You can also maintain any manual lifecycle workflows in your current systems and leverage OpsCenter as a remediation hub. By aggregating information from AWS Config, AWS CloudTrail logs, resource descriptions, and Amazon CloudWatch Events, OpsCenter helps you reduce the mean time to resolution (MTTR) of incidents, alarms, and operational tasks.

In addition, AWS Systems Manager provides an updated navigation experience under Operations Management, which provides an integrated view of Amazon CloudWatch Dashboards, AWS Config, and AWS CloudTrail data, which are filterable by resource groups. This gives you insights into the health of your environment by aggregating diagnostic data in a single place, minimizes the chance of manual errors and reduces training time for newly hired operations engineers.

OpsCenter is currently available in all commercial Regions (excluding China Regions). This feature is priced on a pay-per-use model. See the AWS Systems Manager Pricing page for details. You can access OpsCenter directly from the Systems Manager console and start improving your operational health today.

For more information about OpsCenter, visit the AWS Systems Manager Product page and Documentation.