Amazon Kendra releases ServiceNow Connector to index and search ServiceNow documents
Amazon Kendra is an intelligent search service powered by machine learning, enabling organizations to provide relevant information to customers and employees when they need it. Starting today, AWS customers can use the Amazon Kendra ServiceNow Connector to index and search documents from ServiceNow.
Amazon Kendra is an intelligent search service powered by machine learning, enabling organizations to provide relevant information to customers and employees when they need it. Starting today, AWS customers can use the Amazon Kendra ServiceNow Connector to index and search documents from ServiceNow.
One of the areas where critical information is stored, and where there is a need to search for answers quickly, is in a contact center. CRM systems like ServiceNow are used to store and retrieve information for customer support in a contact center. ServiceNow repositories contain information such as Knowledge Articles, Service Catalog documents, and Incidents. Amazon Kendra customers can now use the Kendra ServiceNow Connector to index these Knowledge Articles, Service Catalog documents, and Incidents, along with their attachments, and search for information across this content using Kendra Intelligent Search. This connector supports full and incremental sync. The connector also helps to index documents and their access control information to limit the search results to only those documents that the user is allowed to access. For this purpose, the connector provides an identity crawler to load principal information—such as user and group mappings, automatically into the Principal Store.
The Amazon Kendra ServiceNow connector is available in all AWS regions where Amazon Kendra is available. To learn more about the connector, visit the documentation page or the Amazon Kendra connector library. To explore Amazon Kendra, visit the Amazon Kendra website.