Amazon Connect now offers screen sharing
The Amazon Connect screen sharing capability enables agents to quickly gain an understanding of issues and help guide the customer, accelerating resolution and sales, and reducingcustomer frustration. Agents and end users can leverage screen sharing with Amazon Connect Web and Video calls and pass contextual information to Amazon Connect to personalize the customer experience. Additionally, you can ensure a safe and secure customer experience by restricting screen share to specific web pages. Using the fully managed communication widget, you can add screen sharing to voice and video calling with as little as a single line of code. You can also create a fully custom experience for your customers by leveraging the SDK.
Amazon Connect’s screen sharing capabilities are available in US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), Africa (Cape Town), Canada (Central), Europe (Frankfurt) and Europe (London).
To learn more and get started, please refer to the help documentation or visit the Amazon Connect website. To learn more about pricing, please visit the Amazon Connect pricing page.