Amazon Connect Contact Lens now lets you enable or disable sentiment analysis

Amazon Connect Contact Lens now lets you enable or disable sentiment analysis. This provides organizations with control over sentiment analysis, particularly for those needing to meet compliance obligations, while maintaining access to other Contact Lens conversational analytics capabilities including transcripts, generative AI summaries, and other conversational insights. For example, you may want to enable sentiment analysis to track customer brand perception and disable sentiment analysis for contacts coming to an internal company complaints line.

The feature is available in all regions where Amazon Connect Contact Lens is available. To learn more, please visit our documentation and our webpage. This feature is included within Contact Lens conversational analytics price at no additional cost. For information about Contact Lens pricing, please visit our pricing page.