AWS Support transformation: AI-powered operations with the human expertise you trust
AWS Support announces a transformation of its Support portfolio, simplified into three intelligent, experience-driven plans: Business Support+, Enterprise Support, and Unified Operations. Each plan combines the speed and precision of AI with the expertise of AWS engineers. Each higher plan builds on the previous one**,** adding faster response times, proactive guidance, and smarter operations. The result: reduced engineering burden, stronger reliability and resiliency, and streamlined cloud operations.
Business Support+ delivers 24/7 AI-powered assistance that understands your context, with direct engagement to AWS experts for critical issues within 30 minutes—twice as fast as current plans. Enterprise Support expands on this with designated Technical Account Managers (TAMs) who blend generative AI insights with human judgment to provide strategic operational guidance across resiliency, cost, and efficiency. It also includes AWS Security Incident Response at no additional cost, which customers can activate to automate security alert investigation and triage. Unified Operations, the top plan, is designed for mission-critical workloads—offering a global team of designated experts who deliver architecture reviews, guided testing, proactive optimization, and five-minute context-specific response times for critical incidents. Customers using AWS DevOps Agent (preview) can engage with AWS Support with one-click from an investigation when needed, giving AWS experts immediate context for faster resolution. AWS DevOps Agent is a frontier agent that resolves and proactively prevents incidents, continuously improving reliability and performance of applications in AWS, multicloud, and hybrid environments.
Business Support+, Enterprise Support, and Unified Operations are available in all commercial AWS Regions. Existing customers can continue with their current plans or explore the new offerings for enhanced performance and efficiency. To see how AWS blends AI intelligence and human expertise to transform your cloud operations, visit the AWS Support product page.