Amazon Connect launches administrator access for agent schedules

Amazon Connect now lets you grant administrator access to agent schedules, making it easier to address key operational needs with minimal configuration. With this launch, you can now give certain users access to all published agent schedules without being added as a supervisor to every staff group. For example, users such as centralized schedulers or auditors who require a broad view of agent schedules across the organization can now be granted this access in a few clicks, thus reducing time spent on access management and improving overall operational efficiency.

This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.