Introducing New AWS Solution: AWS QnABot, a self-service conversational chatbot built on Amazon Lex
We are pleased to announce that AWS QnABot has now been released as an official AWS Solution Implementation. The AWS QnABot is an open source, multi-channel, multi-language conversational chatbot built on Amazon Lex, that responds to your customer’s questions, answers, and feedback. Without programming, the AWS QnABot solution allows customers to quickly deploy self-service conversational AI on multiple channels including their contact centers, web sites, social media channels, SMS text messaging, or Amazon Alexa.
We are pleased to announce that AWS QnABot has now been released as an official AWS Solution Implementation. The AWS QnABot is an open source, multi-channel, multi-language conversational chatbot built on Amazon Lex, that responds to your customer’s questions, answers, and feedback. Without programming, the AWS QnABot solution allows customers to quickly deploy self-service conversational AI on multiple channels including their contact centers, web sites, social media channels, SMS text messaging, or Amazon Alexa.
Customers can configure curated answers to frequently asked questions using an integrated content management system, supporting rich text and rich voice responses optimized for each channel, or they can expand the solution's answer knowledge base to include unstructured documents, PDFs, and existing web page content (via an optional seamless integration with Amazon Kendra). The solution supports multiple languages with optional automatic translation of answers to the user’s local language. The AWS QnABot solution can also ask questions making it suitable for quickly building authentication flows, and data capture such as surveys, questionnaires and decision trees.
For more advanced scenarios the AWS QnABot can be extended to integrate with backend systems, supporting data dips for personalized and dynamic responses, and for integrating with your Customer Relationship Management (CRM) and ticketing systems. Integrated user feedback and monitoring provides visibility into customer queries, concerns, sentiment, and facilitates tuning and enriching content. AWS QnABot uses Amazon Lex and can easily be added to existing or new bots to enrich customer experience and reduce call center loads.
For details about this solution, visit the solution’s AWS Solutions Implementation webpage.
Additional AWS Solutions are available on the AWS Solutions Implementation webpage, where customers can browse solutions by product category or industry to find AWS-vetted, automated, turnkey reference implementations that address specific business needs.