Amazon Connect Cases now provides audit history on cases
Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures.
Amazon Connect Cases now provides audit history on cases, a chronological record showing which users worked on the case and what changes they made. With this launch, contact center agents and managers can more easily review case history for improved collaboration, quality assurance, and compliance, such as showing that a case was handled according to standard operating procedures.
Amazon Connect Cases is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London). To learn more and get started, visit the webpage and documentation.