AWS Support streamlines cases via Connector for Jira Service Management
Starting today, customers can use Atlassian Jira Service Management (JSM), Data Center version, as a single place to track and manage cases (incidents) from AWS Support via the AWS Service Management Connector for JSM. AWS Support enables users to create, track and resolve cases related to AWS resources in a central place, helping customers reduce the time to issue resolution. The dual sync integration between AWS Support cases and Jira Service Management incidents enables JSM users/developers to manage AWS Support cases while leveraging their existing workflows in Jira Service Management (incidents).
Starting today, customers can use Atlassian Jira Service Management (JSM), Data Center version, as a single place to track and manage cases (incidents) from AWS Support via the AWS Service Management Connector for JSM. AWS Support enables users to create, track and resolve cases related to AWS resources in a central place, helping customers reduce the time to issue resolution. The dual sync integration between AWS Support cases and Jira Service Management incidents enables JSM users/developers to manage AWS Support cases while leveraging their existing workflows in Jira Service Management (incidents).
Customers can use the AWS Service Management Connector for Jira Service Management to provision AWS resources as well as manage operations and incident response for AWS resources. Jira administrators can configure the connector to work with new or existing AWS accounts, and associate one or more AWS accounts to Jira Service Management. In addition to AWS Support integration, the connector also provides integrations with AWS Service Catalog, AWS Config, AWS Systems Manager OpsCenter, AWS Systems Manager Automation and AWS Security Hub.
It’s easy to get started. The AWS Service Management Connector for Jira Service Management is available at no charge in the Atlassian Marketplace. These new features are generally available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager and AWS Security Hub services are available. For more information, please visit the documentation on the AWS Service Management Connector.