Amazon Q in Connect now supports 7 languages for proactive recommendations

Amazon Q in Connect, a generative AI-powered assistant for customer service, now supports 6 additional languages for offering proactive recommendations for customer service agents to resolve issues quickly and accurately.

Amazon Q in Connect detects customer intent during voice and chat interactions in Spanish, French, Portuguese, Mandarin, Japanese, and Korean, in addition to English. Amazon Q in Connect can also support end-customer self-service interactions across Interactive Voice Response (IVR) and digital channels in 26 languages.

For the full list of supported languages, please see the Languages supported by Amazon Connect features. For region availability, please see the availability of Amazon Connect features by Region. To learn more about Amazon Q in Connect, please visit the website or see the help documentation.