Amazon Connect launches expanded JSON attribute support in flows
Amazon Connect now supports the use of JSON structures such as nested arrays as attributes in flows, enabling you to build more personalized and automated customer experiences. For example, you can now build self-service experiences to help customers track their order status based on multiple purchases in the last month rather than the single most recent purchase. This new capability is supported in both the “Invoke AWS Lambda Function” and “Show View” flow blocks.
Amazon Connect now supports the use of JSON structures such as nested arrays as attributes in flows, enabling you to build more personalized and automated customer experiences. For example, you can now build self-service experiences to help customers track their order status based on multiple purchases in the last month rather than the single most recent purchase. This new capability is supported in both the “Invoke AWS Lambda Function” and “Show View” flow blocks.
This new feature is available in all AWS regions where Amazon Connect is available. To learn more and get started, visit our documentation. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.