Announcing voice enhancement for call recordings in Amazon Chime SDK call analytics

Amazon Chime SDK call analytics now includes a new machine-learning-powered voice enhancement option to help improve the audio quality of call recordings. The Amazon Chime SDK provides a set of composable APIs that enable builders to add communication capabilities to their applications. With the call recording capability of Amazon Chime SDK call analytics, enterprises can record communication sessions for compliance and analytics. The optional voice enhancement capability helps provide an improved listening experience for narrowband call recordings by using machine learning to remove noise and to carry out super-resolution to restore wideband speech frequency content.

Voice enhancement can help reduce listening fatigue and improve productivity for employees such as compliance officers or call center supervisors, who have to frequently listen to call recordings. Customers of Amazon Chime SDK call analytics using the recording capability can enable voice enhancement via the AWS console or APIs. You can use voice enhancement for call recordings in US East (N. Virginia) and US West (Oregon) AWS Regions.

To learn more:

• Amazon Chime SDK website
• Managing call analytics in Amazon Chime SDK Administration Guide
• Using call analytics in Amazon Chime SDK Developer Guide
• Amazon Chime SDK Console