Contact Lens for Amazon Connect now provides enhanced controls for redacting personal identifiable information
Contact Lens for Amazon Connect now provides enhanced controls that enable businesses to select specific personal identifiable information (PII) types that they want to redact from call and chat transcripts. Today, Contact Lens redacts PII types such as name, email, SSN, and others from the transcripts. With enhanced PII redaction, businesses now have the flexibility to choose specific PII types to redact (e.g. SSN) while not redacting other data that they want to see. Following are some of the common PII types supported by Contact Lens: name, email, account number, routing number, credit card details, SSN, PIN, phone, and more.
Contact Lens for Amazon Connect now provides enhanced controls that enable businesses to select specific personal identifiable information (PII) types that they want to redact from call and chat transcripts. Today, Contact Lens redacts PII types such as name, email, SSN, and others from the transcripts. With enhanced PII redaction, businesses now have the flexibility to choose specific PII types to redact (e.g. SSN) while not redacting other data that they want to see. Following are some of the common PII types supported by Contact Lens: name, email, account number, routing number, credit card details, SSN, PIN, phone, and more.
Enhanced PII redaction is available in all the AWS Regions where Contact Lens for Amazon Connect is already available. To get started, please see our help documentation or visit our webpage. For information about pricing, please visit our Contact Lens pricing page for more details.