Amazon Connect launches AWS CloudTrail support for Agent Status configuration
Amazon Connect now records all changes made on the Agent status page as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify which admin website user added, updated or disabled an agent status, for example adding ‘Break’ and ‘Training’ to the standard available and offline choices. Now you have the same logging capabilities available on other resources such as users, queues, and flows that help you analyze and monitor changes to your contact center.
The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.