Incident Manager from AWS Systems Manager now streamlines responses to Jira Service Management (JSM) Incidents
Customers using Atlassian Jira Service Management (JSM), Data Center version can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager and the AWS Service Management Connector. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with JSM, customers can now automate their incident response plans in Incident Manager and automatically synchronize their incidents into JSM. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in JSM.
Customers using Atlassian Jira Service Management (JSM), Data Center version can respond, investigate and resolve incidents affecting their AWS-hosted applications via AWS Systems Manager Incident Manager and the AWS Service Management Connector. AWS Systems Manager is the operations hub for AWS applications and resources, that helps to automate reactive processes to quickly diagnose and remediate operational issues. With the Incident Manager integration with JSM, customers can now automate their incident response plans in Incident Manager and automatically synchronize their incidents into JSM. This feature enables faster resolution of critical application availability and performance issues without disrupting existing workflows in JSM.
In addition to the Incident Manager integration, the connector also provides existing integrations with AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager OpsCenter, AWS Systems Manager Automation and AWS Security Hub which helps simplify cloud provisioning, operations and resource management as well as streamlined Service Management governance and oversight over AWS services.
It’s easy to get started. The AWS Service Management Connector for JSM is available at no charge in the Atlassian Marketplace. These new features are available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager and AWS Security Hub services are available. For more information, please visit AWS Service Management Connector documentation.