AWS Service Management Connector now streamlines display of AWS Service Catalog products by Account and Region in ServiceNow Service Portal
Starting today, AWS Service Management Connector for ServiceNow (version 4.7.5) enables customers to streamline the display of AWS Service Catalog portfolios and products by Account and Region in ServiceNow Service Portal. This feature enables ServiceNow Service Portal end users to identify and drill-down to the appropriate AWS Service Catalog product if they have access to shared portfolios from multiple accounts and regions. Previously the drilldown feature was restricted to only portfolio names. This version also includes additional filter navigator modules for open incidents in AWS Systems Manager Incident Manager integration and displays timeline events as comments on the AWS incident in user-readable format. The AWS Support integration now introduces an optional configuration to create the support cases in an intermediate table for customers who want to leverage custom business workflows for managing support cases. The AWS Service Management Connector supports latest ServiceNow releases for Tokyo(T), San Diego(S) and Rome (R).
Starting today, AWS Service Management Connector for ServiceNow (version 4.7.5) enables customers to streamline the display of AWS Service Catalog portfolios and products by Account and Region in ServiceNow Service Portal. This feature enables ServiceNow Service Portal end users to identify and drill-down to the appropriate AWS Service Catalog product if they have access to shared portfolios from multiple accounts and regions. Previously the drilldown feature was restricted to only portfolio names. This version also includes additional filter navigator modules for open incidents in AWS Systems Manager Incident Manager integration and displays timeline events as comments on the AWS incident in user-readable format. The AWS Support integration now introduces an optional configuration to create the support cases in an intermediate table for customers who want to leverage custom business workflows for managing support cases. The AWS Service Management Connector supports latest ServiceNow releases for Tokyo(T), San Diego(S) and Rome (R).
Customers can use the AWS Service Management Connector for ServiceNow to provision AWS resources and manage operations and incident response for AWS resources. ServiceNow administrators can configure the connector to work with new or existing AWS accounts, and associate one or more AWS accounts to ServiceNow. The connector also provides integrations with AWS Service Catalog, AWS Config, AWS Health Dashboard, AWS Systems Manager OpsCenter, AWS Systems Manager Automation, AWS Systems Manager Incident Manager, AWS Change Manager Systems Manager, AWS Support and AWS Security Hub, which helps simplify cloud provisioning, operations and resource management as well as streamline Service Management governance and oversight over AWS services.
It’s easy to get started. The AWS Service Management Connector for ServiceNow is available at no charge in the ServiceNow Store. These new features are generally available in all AWS Regions where AWS Support, AWS Service Catalog, AWS Config, AWS Systems Manager, AWS Health Dashboard, AWS Systems Manager Incident Manager and AWS Security Hub services are available. For more information, please visit the documentation on the AWS Service Management Connector.