Amazon Connect prompts configuration page provides CloudTrail coverage
Amazon Connect launches a new prompts configuration UI with an enhanced user experience and AWS CloudTrail coverage. Prompts are audio files like on-hold music that can be customized and configured to play within call flows. Now when you add, update or delete a prompt from the Amazon Connect admin website, a record of that activity is available in AWS CloudTrail for visibility, reporting, and compliance. For example, you may notice a discrepancy in the IVR prompt that customers hear when they call your support line. To investigate, you can leverage AWS CloudTrail to answer questions such as, “who saved this recording?” and, “when was this prompt changed?” To learn more about the new prompts page, see the Amazon Connect Administrator Guide and the AWS CloudTrail Documentation.
Amazon Connect launches a new prompts configuration UI with an enhanced user experience and AWS CloudTrail coverage. Prompts are audio files like on-hold music that can be customized and configured to play within call flows. Now when you add, update or delete a prompt from the Amazon Connect admin website, a record of that activity is available in AWS CloudTrail for visibility, reporting, and compliance. For example, you may notice a discrepancy in the IVR prompt that customers hear when they call your support line. To investigate, you can leverage AWS CloudTrail to answer questions such as, “who saved this recording?” and, “when was this prompt changed?” To learn more about the new prompts page, see the Amazon Connect Administrator Guide and the AWS CloudTrail Documentation.
This functionality is supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.