Amazon Connect now supports instance replication between Asia Pacific (Tokyo) and Asia Pacific (Osaka)

Amazon Connect now lets you maintain a synchronized instance in Asia Pacific (Osaka) that mirrors the channel configurations and service quotas of your Asia Pacific (Tokyo) environment. With a resiliency instance in Asia Pacific (Osaka), you can replicate your Amazon Connect configurations, such as users, routing profiles, and flows, and configure traffic distribution settings to pre-define groups of users and phone numbers to shift between Asia Pacific (Tokyo) and Asia Pacific (Osaka), enabling your resiliency instance to handle new incoming traffic after switching regions.

To get started, you first need to set up an Amazon Connect instance in Asia Pacific (Tokyo) as your primary region. You can then create a replica instance for Amazon Connect in the Asia Pacific (Osaka) region. To learn more about Amazon Connect Global Resiliency, see the Amazon Connect Administrator Guide and Amazon Connect API Reference. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.