Amazon Connect now provides daily headcount projections in capacity plan downloads

Amazon Connect now provides daily headcount projections in capacity plan downloads, enhancing your ability to review staffing requirements with greater precision. While capacity plans already provided weekly and monthly projections, this launch allows you to access day-by-day headcount requirements for up to 64 weeks into the future. This granular view simplifies key staffing and hiring decisions, such as how many workers to hire while accounting for seasonality and applying different shrinkage assumptions at a day level.

This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.