Amazon Connect Email is now generally available

Amazon Connect Email provides built-in capabilities that make it easy for you to prioritize, assign, and automate the resolution of customer service emails, improving customer satisfaction and agent productivity. With Amazon Connect Email, you can receive and respond to emails sent by customers to business addresses or submitted via web forms on your website or mobile app. You can configure auto-responses, prioritize emails, create or update cases, and route emails to the best available agent when agent assistance is required. Additionally, these capabilities work seamlessly with Amazon Connect outbound campaigns enabling you to deliver proactive and personalized email communications.

To get started, configure an email address using the Amazon Connect-provided domain or integrate your own email domain using Amazon Simple Email Service (Amazon SES). Amazon Connect Email uses the same configuration, routing, analytics, and agent experience as voice, chat, SMS, tasks, and web-calling in Amazon Connect, making it easy for you to deliver seamless omnichannel customer experiences.

Amazon Connect Email is available in the US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London) regions. To learn more and get started, please refer to the help documentation, pricing page, or visit the Amazon Connect website.