Amazon Connect forecasting, capacity planning, and scheduling is now available in AWS GovCloud (US-West)

Amazon Connect forecasting, capacity planning, and scheduling is now available in AWS GovCloud (US-West). This feature helps you predict contact volumes, allocate agents efficiently, and ensure optimal agent scheduling to meet operational goals while minimizing overstaffing. Using machine learning, it anticipates contact volume and arrival rates, converts forecasts into staffing projections, and assigns daily shifts accordingly. By optimizing operations and helping meet service level goals, Amazon Connect forecasting, capacity planning, and scheduling helps businesses improve both agent productivity and customer satisfaction.

To learn more, please visit our documentation, our webpage, and pricing page. You can purchase Amazon Connect forecasting, capacity planning, and scheduling along with other Amazon Connect AI capabilities through simplified channel-based pricing (e.g. by voice, by chat, by messaging).