AWS Marketplace sellers can now self-serve refunds and agreement cancellations

AWS Marketplace now offers sellers a streamlined self-service process for refunds and agreement cancellations, reducing the time and effort required to process these requests. This new capability eliminates the need to file support tickets, and gives both sellers and buyers full visibility into the latest status of each request. Buyers can now review and approve cancellation requests directly from the AWS Marketplace console, and see refunds reflected on their charge summary for easier reconciliation. Additionally, Know Your Customer (KYC) verification is now only triggered for invoices that require compliance validation, so sellers can process refunds for KYC-exempt invoices without unnecessary verification delays.

With this launch, sellers can request refunds or cancellations from the Agreements page in the seller portal or programmatically through the AWS Marketplace Agreement APIs. These requests are pre-populated with agreement and invoice data and processed automatically. Sellers can then track every request from submission through completion. Billing adjustments are processed automatically without requiring buyer approval, allowing sellers to refund charges on paid invoices or reduce outstanding balances on unpaid invoices. For agreement cancellations, sellers submit a request and share an approval link directly with the buyer, who has seven days to respond before the cancellation proceeds automatically. All parties receive email and Amazon EventBridge notifications for every status change, enabling integration with their operational workflows. For Channel Partner Private Offer agreements, the channel partner initiates the refund or cancellation request, and the Independent Software Vendor (ISV) receives notifications for visibility.

Seller self-service refunds and agreement cancellations are available in all commercial AWS Regions where AWS Marketplace is supported.

To learn more, see Refunds and cancellations in the AWS Marketplace Seller Guide. For information about responding to seller-initiated cancellation requests and tracking refunds, see Refunds and cancellations in the AWS Marketplace Buyer Guide.