Amazon Connect Contact Lens launches custom dashboards

Amazon Connect Contact Lens now supports creating custom dashboards, as well as adding or removing widgets from existing dashboards. With these dashboards, you can view and compare real-time and historical aggregated performance, trends, and insights using custom-defined time periods (e.g., week over week), summary charts, time-series chart, etc. Now, you can further customize these dashboards by changing widgets to create the view that best fits your specific business need. For example, if you want to monitor self-service, queue, and agent performance, you can add all three types of widgets to your dashboard to have a single end to end view of contact center performance.

This feature is available in all commercial AWS regions where Amazon Connect is offered. To learn more about dashboards, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.